Refund Policy

OVNIKART STORE Refund and Returns Policy

We want you to love what you order. If something is not right, we are here to help.

Return Window

You may request a return or refund within 30 days of the delivery date for items that are unused, in their original condition, and in the original packaging.

How to Request a Return or Refund

Email omnicart-store@hotmail.com within 30 days of delivery.
Include your order number, the item(s) affected, and a clear description (and photos, if defective or damaged).
We will review your request and reply within 2 business days with the next steps.

Approved Refunds

Once your return is approved, your refund will be processed back to your original payment method within 5-10 business days. Depending on your bank, it may take additional time to appear on your statement.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos. We will offer a full refund or a free replacement - you will not need to return the damaged item unless we request it.

Wrong Item Received

If you receive the wrong item, contact us and we will send the correct item or issue a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Personal care products (electric razors, trimmers, foot care tools)
Oral care products
Skincare and cosmetic products
Any item that has been opened or used

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except when the return is due to our error (wrong item, damaged, or defective product). In those cases, we will cover return shipping or send a replacement at no cost.

Order Cancellations

Orders can be cancelled within 12 hours of purchase, as long as they have not yet been processed or shipped. After processing begins, the order cannot be cancelled but may be eligible for a return under this policy.